2. Deposits & Payments

We aim to keep our payment structure simple and fair.

High / Peak Season

• A 25% deposit is required at the time of booking.
• The remaining balance is due 30 days prior to arrival.
• We’ll send a reminder before your balance is due.

If payment isn’t received by the due date, we may need to cancel the booking and retain the deposit.

Shoulder Season

• A deposit equal to the first night’s tariff is required at booking.
• The remaining balance is payable on arrival unless otherwise arranged.

Low Season

• A deposit equal to the first night’s tariff is required at booking.
• The remaining balance is payable on arrival.

3. Cancellations

We understand that plans can change.

All cancellations must be provided in writing (email is fine).

High / Peak Season

• More than 30 days’ notice: refund provided less a $50 administration fee.
• Within 30 days: 25% deposit is forfeited.
• Within 14 days: full booking amount may be forfeited unless we are able to re-let the accommodation.

Shoulder Season

• At least 14 days’ notice required.
• Within 14 days: first night’s deposit is forfeited.

Low Season

• At least 7 days’ notice required.
• Within 7 days: first night’s deposit is forfeited.

No Shows & Early Departures

• No-shows are non-refundable.
• No refunds are provided for early departures.

4. Amendments

We’re happy to assist with date changes where possible.

• Amendments are subject to availability.
• Changes may result in seasonal reclassification and rate adjustment.
• Requests within cancellation periods may be treated as cancellations.

5. Minimum Stays

Minimum stay requirements may apply during:

• High / Peak periods
• Long weekends
• Easter
• Christmas & New Year period
• Major local events

Details will be confirmed at booking.

6. Check-In & Check-Out

• Cabin Check-In: From 2:00pm
• Site Check-In: From 12:00pm
• Check-Out: By 10:00am

Late check-outs may be available by prior arrangement and subject to availability.

7. Guest Responsibilities

To ensure everyone enjoys their stay, we ask that guests:

• Follow Park Rules and staff directions
• Respect quiet hours
• Supervise children at all times
• Leave accommodation in a tidy condition
• Report any damage promptly

Damage or excessive cleaning may incur charges.

In rare cases of serious misconduct or unsafe behaviour, we reserve the right to ask guests to leave without refund.

8. Visitors

• Visitors must register at reception.
• Visitor numbers may be limited during Peak Season.
• Guests are responsible for their visitors while on site.

9. Pets

We know pets are part of the family and welcome them where possible.

Pets are permitted subject to accommodation category, seasonal period, and prior approval.

• Only designated pet-friendly accommodation and sites allow pets.
• Pets may be restricted during High / Peak Season, including the Christmas & New Year period.
• Pets must be declared at booking.
• Pets must remain on a leash at all times.
• Pets must not be left unattended.
• Any additional cleaning or damage caused by pets will be charged accordingly.

We reserve the right to decline pets where necessary to protect other guests and property.

10. Tariffs & Pricing

• All rates include GST (where applicable).
• Rates may change prior to booking confirmation.
• Any pricing errors will be corrected before confirmation.

11. Liability

Guests use park facilities at their own risk.

While we take every reasonable care, Yarrawonga Mulwala Holiday Park is not responsible for loss, theft or damage to personal belongings.

Nothing in these Terms limits your rights under the Australian Consumer Law.

12. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

• A refund or replacement for a major failure; and
• Compensation for reasonably foreseeable loss or damage.

If a problem does not amount to a major failure, we will work with you to resolve it within a reasonable time.

13. Events Beyond Our Control

We are not responsible for disruptions caused by events beyond our reasonable control (such as natural disasters, government restrictions, or utility outages). Where required by law, appropriate remedies will be provided.

14. Acceptance of Terms

Payment of your deposit confirms acceptance of these Booking Terms & Conditions.